Introduction
1. Overview of Our Privacy Notice
2. Commitment to Ethical and Legal Handling
3. Methods of Gathering Your Personal Information
4. Purposes for Using Your Personal Information
5. Potential Disclosures of Your Personal Information
6. Safeguarding Your Personal Information
7. Your Options for Direct Marketing Preferences
8. Your Rights Related to Your Personal Information
9. How to File a Complaint
10. Duration of Personal Information Retention
11. Considerations for Children
12. International Transfers of Personal Information
13.Contact Information for Your Queries
14. Updates to This Privacy Notice
Welcome to Reckitt’s Global Privacy Notice (“Privacy Notice”).
At Reckitt, we prioritize your privacy. This Privacy Notice is relevant to all our brands around the world and outlines how we gather, utilize, share, and safeguard your Personal Information while honoring the rights you hold under local laws.
When we refer to “we,” “us,” and “our,” it encompasses all the companies within the Reckitt group. Since this Privacy Notice is applicable globally, there may be variations in how your Personal Information is collected, used, or disclosed from one country to another. We will keep you informed about any specific processing activities occurring in your country.
Your Personal Information on this website is managed by Reckitt Benckiser (India) Private Limited, which acts as the data controller.
For more insights about us, our local companies, our brands, and our operations in your area, please visit www.vcondom.com.
Definitions
“Personal Information,” often referred to as “personal data” or “personally identifiable information” in some regions, encompasses any details that pertain to an individual whose identity can be established, either directly or indirectly. This encompasses more than just personal or private information; it includes details like your name, date of birth, and email address. For specifics on what Personal Information we collect from you, please refer to Section 3 below.
“Sensitive Personal Information” (also known as “sensitive personal data” or “special categories of data” in various countries) refers to Personal Information that pertains to aspects such as an individual’s racial or ethnic background, political views, religious or philosophical convictions, union affiliations, genetic or biometric data intended for unique identification, health-related information, or details regarding an individual’s sex life or sexual orientation. It also covers financial details, including bank account information and credit or debit card specifics, as well as data related to criminal history or convictions, and any other information classified as sensitive under relevant data protection regulations.
1. Scope of Our Privacy Notice
This Privacy Notice covers all Personal Information we gather, use, share, or manage through our business activities, whether online or offline. This includes:
– Our websites;
– Our official social media pages;
– Our emails;
– Our apps;
– Our online and offline campaigns;
– Your conversations or correspondence with our team.
To ensure clarity, we will denote our online activities as “Sites” and our offline activities as “Services.”
Please note that our Sites may contain links to third-party websites, apps, and other platforms that We do not have control over, nor are we governed by, this Privacy Notice. We cannot be held accountable for the content or activities of third parties. Since these entities may collect your Personal Information, we encourage you to review their privacy policies for more information on how they handle your data.
Any information that is publicly available or accessible, or provided under any applicable law currently in force, will not be considered Sensitive Personal Information for the purposes of this Policy.
Our websites utilize cookies. For further details, please take a moment to review our Cookies Policy.
Additionally, when using our Sites or Services, please be sure to review our Terms of Use.
2. Fair and Lawful Processing
We handle your Personal Information for the purposes listed below with your consent, unless otherwise indicated. In some cases, local law may require us to obtain your explicit consent for processing your Personal Information for a specific reason.
We will only collect, use, disclose, or manage your Personal Information when it is fair and lawful to do so.
In many instances, providing your Personal Information is essential for fulfilling your contract with us. If you decide not to share your Personal Information, we may not be able to provide you with the products and services you’ve requested.
3. How We Collect Your Personal Information
Personal Information Provided Directly by You
We gather your Personal Information directly from you through several methods. For instance, this may happen when you register on our Sites, subscribe to our newsletters, purchase a product, complete a survey, ask a question, engage on our social media platforms, or opt-in for direct marketing.
We may gather various types of Personal Information, which could include:
– Your name
– Address
– Email address
– Username
– Telephone number (including recordings from calls to our consumer line)
– Credit card or payment information
– Age
– Date of birth
– Gender
– Information about your product purchases and usage
– Household details
– Feedback or preferences regarding marketing
– Content created by users, including posts and other contributions made on our Sites.
– In some cases, information about your family or other individuals that you share with us. We believe you are in a position to share this information.- In specific circumstances, with your explicit consent, or to fulfill legal obligations, or if it serves a significant public interest, Sensitive Personal Information may be collected. This includes details related to your image, health (including product usage and medical history), sexual orientation (and associated behaviors), and biometrics gathered during voluntary consumer research studies (like facial expression, heart rate, and skin condition).
Demographic Information and Personal Details
We may also collect certain demographic details or other Personal Information you willingly provide us directly.
Automatic Collection of Personal Information
In addition, some Personal Information can be automatically gathered when you visit or interact with our Sites, including those operated by our third-party service providers. This collection may involve the use of cookies and other technologies such as web analytics tools and pixel tags found on our websites. For further details on our cookie usage, kindly refer to our Cookies Policy.
The Personal Information collected through these automatic methods may encompass:
– Information about your mobile device or the type of browser you are using;
– Insights on how you navigate our websites, including the specific web pages you view, the banners and hyperlinks you click, and more;
– Have you had a chance to check the emails we’ve sent you?
– The websites you visited prior to reaching any of our pages;
– Your IP address;
– The hyperlinks you have clicked on;
– Your username, profile picture, gender, networks, and any other details you opt to share when using third-party platforms (for example, when you utilize the “Like” feature on Facebook or the +1 feature on Google+);
– Your MAC address;
– Information you choose to provide through social media tools integrated into our websites or when leveraging your social media log-in for access to specific [company name] product sites or applications;
– Please provide details about your location that you would like to share with us.We will only utilize such information as permitted by local laws and only when you have given your consent.
Personal Information Gathered from Additional Sources
In addition to the information you provide, we may also gather Personal Information about you from various other sources. These may include:
– Our trusted business partners,
– Social media platforms,
– Consumer research organizations,
– Credit reference agencies,
– Intermediaries that assist with data portability, and
– Other members of our group.
The Personal Information collected through these channels may encompass your interests, such as hobbies and pets, data related to consumer and market research, purchasing behaviors, as well as publicly accessible information or activities like blogs, videos, internet posts, and user-generated content.
4. How We Use Your Personal Information
We utilize your Personal Information for various business purposes, including:
– Managing your purchases based on our contract with you, which involves communicating regarding your order, processing payments, delivering products and services, and providing the customer support you need.
– Enabling your participation in promotions, contests, surveys, and polls.
– Allowing you to engage with us on our social media pages, forums, and blogs. This includes sharing ideas and information, participating in social sharing, and sending messages to friends through our Sites or those of our trusted partners.
– Gaining insights into your needs to offer more relevant information. This involves analyzing and evaluating our corporate activities, testing and enhancing our products, conducting market research, identifying user trends, and assessing the effectiveness of our marketing campaigns and customer satisfaction.
– Informing you about our products and services by sending promotional materials, such as announcements for new products, ongoing promotions, savings programs, and other initiatives related to our brands and those of our carefully chosen partners, always respecting your consent for marketing as required by local law.
5. Sharing Your Personal Information
Intra-group Sharing
We may share your Personal Information within our group of companies and brands for the purposes outlined in this Privacy Notice. This policy covers all entities within our group and their use of your Personal Information. For more information about our team, our brands, and how we’re making an impact in your community, feel free to check out www.vcondom.com
Third-Party Service Providers
We may also share your Personal Information with trusted third-party service providers that assist us in various functions, including marketing agencies, market research firms, e-commerce fulfillment partners, IT service providers, merchants selling our products, call centers, payment processors, and more. These providers are obligated to use your Personal Information only to deliver the services we request and in compliance with our instructions.
6. Protecting Your Personal Information
We sincerely value the confidence you have in us.
To ensure the safety of your Personal Information, we have put in place robust technical and organizational measures. These measures are designed to protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, access, and any other forms of unlawful processing.
When it comes to collecting or transferring Sensitive Personal Information, we utilize a range of enhanced security technologies and procedures to safeguard this data.
The Personal Information you share with us is securely stored on computer systems housed in controlled facilities. Access is limited to a select group of individuals who need this information to perform their tasks and provide the services you request.
For processing highly sensitive information, such as credit card numbers, over the internet, we employ encryption to ensure its protection.
7. Your Preferences for Direct Marketing
We may occasionally reach out to you with free newsletters, surveys, special offers, and other promotional materials related to our products and services that we believe could be of interest to you. This will happen only if you’ve opted in to receive such communications via e-mail or other electronic channels, in accordance with your local laws.
If you ever want to stop receiving these messages, you can simply opt out at any time.Just follow the unsubscribe instructions included in our marketing emails or contact us directly You can locate our contact information in the section titled “How to Contact Us” below.
Where local regulations allow, we may still send you important service messages regarding updates to our Privacy Notice, even if you have opted out of marketing communications.
8.Your Rights
Depending on where you are located, you may have a range of rights regarding your Personal Information. Specifically, you may have the right to:
– Please provide a copy of the Personal Information we hold regarding you.
– Ask us to limit how we use your Personal Information.
– Request updates to the Personal Information we hold about you, or correct any inaccuracies you believe exist.
– Please ask for the removal of your personal data when appropriate, commonly known as the “right to be forgotten.”
– Withdraw your consent for us to process your Personal Information at any time in the future, as long as this processing relies on your consent.
– Raise objections to our processing of your Personal Information, including for direct marketing purposes.
– Please submit a request for your personal data to be transferred to you or another data controller, exercising your right to data portability.
9. Complaints
If you’re not satisfied with how we’ve managed your Personal Information or any privacy concerns or requests you’ve brought to our attention, you have the right to file a complaint with your local data protection authority.
10. Retention Period for Your Personal Information
We will keep your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or to comply with any legal or regulatory obligations that apply to us.
When we process your Personal Information:
– For the fulfillment of a contract with us, we will retain it for a period of 7 years after the completion of the contractual order.
– To meet legal and regulatory requirements, we will retain your Personal Information as specified by applicable laws.
– In all other cases, we will keep your Personal Information, depending on its nature, for up to 2 years from the date of our last interaction with you.
11. Children
Our Sites are primarily intended for adults, and we kindly ask that children under the age of 16 refrain from submitting any Personal Information through them.
If you are a parent or legal guardian of a child under 16 who has registered on our Sites, or if you suspect that your child has shared Personal Information with us, please reach out to us using the contact details provided under “how to contact us” below. We will assist you in deleting that information. Please be aware that information shared by children via emails, message boards, chat sessions, etc., may be accessed by others, leading to unsolicited emails. We strongly encourage parents and guardians to educate their children on safe and responsible Internet usage.
Where local laws allow, we may collect information about your children to provide you with relevant updates regarding our products and services.